Our Store Policies
Things You Need to Know
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
All rights over Chilli Cards artwork, poetry and designs are copyright and reserved to Trudy Swain.
Copyright © 2019 Trudy Swain. All Rights Reserved.
Protected with www.ProtectMyWork.com, Reference Number: 7566170719S026
Following the new General Data Protection Regulation (GDPR) coming into effect from 25 May 2018, please find below the Chilli Cards Privacy Statement.
At Chilli Cards, we take your privacy very seriously & only use personal data when it comes to processing our orders. When customers place an order, we collect the following information: name, contact phone number and postal address. We only store our customers names digitally for filing purposes. We never share any kind of personal details with third parties. Under the UK Data Protection Bill and GDPR 2018 regulations you have a number of rights with regard to your personal data. You have the right to update & correct it & request a copy of the data we hold. Please get in touch with us if you have any further questions.
We will only use your contact information, shipping and billing address:
- To communicate with you about your order
- To fulfil your order
- For legal reasons (book keeping)
Ordering From Our Main Shop
Your order will be printed and sent within three working days using the Royal Mail First Class post. However, we will do our best to send your product within 24 hours of sale.
Due to the printed nature of the cards and poetry all orders are final sale.
If there are any problems, please contact us within 24 hours of your order arriving.
Lost or Stolen Packages
If you feel that your package has been lost or stolen please contact us in the first instance, and we will endeavour to help you with your enquiry. Alternatively please contact the shipping provider.
Returns & Cancellations
Due to the printed nature of our products, all orders are final sale. Cancellations must be requested within three hours of placing your order as we begin production of your order immediately. However, if it hasn't already been printed, we will do our best to change it for you on the same day.
- Credit / Debit Cards
Delivery And Handling Charges
Orders up to £15 will have a free shipping rate
Orders of £15 to £100 will have a delivery charge of £12
Orders over £100 will have a free shipping rate
All payments online are paid at checkout